HeartShare is a human service organization in New York. Applying an empowerment evaluation approach, their Performance & Quality
Improvement plan and activities helped to identify the need for a management
training program. The agency, thus, designed an
18-month comprehensive, competency-based Management Training Program (MTP). The overall, long-term goal of the
Management Training Program is to improve staff satisfaction and retention
rates by improving the skills of our supervisors.
The Management Training
Program was identified as a need by all levels of staff. Based on this feedback
as well as HeartShare’s Core Values that include Collaboration and
Organizational Excellence, there was a concerted effort to design a program
that would best meet the needs of their workers as well as strengthen the leadership
base throughout the organization. Evaluation findings clearly indicated the
program not only met the identified need but also strengthened the
organization’s foundation by developing future leaders and maintaining its
commitment to organizational excellence. Congratulations HearthShare. Contact Stan Capela for additional details.
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